Business Analytics for Microsoft Dynamics CRM

Can you see your customers clearly?

With Microsoft Dynamics CRM®, you already have customer intelligence of the highest caliber. But are you using it to its full potential? Can you:

Conduct instant analysis on marketing ROI and use it to drive more value from campaigns and invest wisely? Analyze your sales pipeline from any angle to find out where you need to focus and where to bring in executive help to fast track deals? Monitor service and customer satisfaction throughout the service lifecycle to identify common support issues, evaluate customer needs, reduce case handling times, and measure service performance? Ask any question about performance at any time at gain instant answers?

To gain a competitive advantage, you need to stay on top of performance and trends – to really see your customers clearly. This insight should be at your fingertips, not buried away in complex reports that are time-consuming, rigid and force you to rely on technical resources. Business Analytics gives you instant answers – users never touch code, or rely on developers to create analytics.

Solution highlights

• Rapid ROI - Business Analytics delivers a rapid return on investment (ROI). Deployment is fast, instant value is provided to end users, and it’s easy to make rapid efficiency gains. Costs for ongoing maintenance and change management are minimal, adding to a low total cost of ownership.
• Instant visibility - Put performance information in the hands of your business users with pre-built analytics that give you instant visibility from day one of your rollout. Even the most remote employees can gain instant access using a web browser. The interface has a familiar Microsoft feel, and users can create their own analytics easily, without needing technical help. Instead of searching through endless reports to find crucial information, use rules, alerts, and exception reporting for immediate notification about changes in performance.
• Everyday usability - The drag and drop web interface is fast and intuitive, and users never touch code or rely on developers to create analytics. It’s easy to create your own custom analytics, without the resource intensiveness typically associated with BI. The solution even comes packaged with out-of-the-box analytics to give you a head start, providing users with analytics from day one of your implementation.
• Instant customizations - Business Analytics provides a rapid, low-risk deployment, no matter how much you’ve customized Microsoft Dynamics CRM. Our wizard-driven technology fast tracks the solution set up and makes it easy to import customizations on an ongoing basis, even for entire xRM solutions.
• A single, complete solution - Unlike many alternatives, Business Analytics is a single, integrated solution to meet all your business intelligence needs – dashboards, reports, charts, analysis, key performance indicators (KPIs), scorecards, alerts, and business templates are in a single solution with a single interface. You only maintain and train one application – which ensures a low total cost of ownership and maximum productivity.
• Extreme flexibility to adapt the solution to your needs - Business Analytics is powerful and flexible. Whether you want to extend analytics to other non-Dynamics business systems, or customize the help when you add new capabilities, it’s all possible.