More agile, responsive, and performance-focused
Singapore – (June 9, 2010) – Only months after implementing Zap Business Intelligence, the solution has aced the KFC and Pizza Hut test, supporting almost 400 users including restaurant managers, operations managers, and back office directors.
With over 120 outlets employing about 5,000 staff in Singapore, KFC/Pizza Hut found its business intelligence (BI) system wasn't coping with its rapid growth, and a search for a better solution led the company to Zap Business Intelligence, a web-based BI solution for the Microsoft SQL Server platform.
"Improving reporting and analysis across our restaurants and head offices offers considerable gains in efficiency, and will enable our businesses to become more agile, responsive and performance-focused," said Mr Tan Teng Sern, System Analyst with KFC/ Pizza Hut in Singapore.
Zap Business Intelligence benefits have included optimizing marketing spend, enabling strategic restaurant planning, enhancing customer service, and improving sales.
Mr Tan estimated that KFC/Pizza Hut will gain a return on investment from Zap Business Intelligence within 12 months, chiefly in reducing the amount of staff time spent on daily reporting. The Zap solution has resulted in cost savings in other areas, including improving labor efficiency. With Zap, the time taken for restaurant managers to check reports has been reduced from 30 minutes to about five, and while operation managers and administrators used to spend about an hour a day retrieving reports, this can now be done almost instantly. Another cost saver for KFC/ Pizza Hut has been reducing the reliance on IT.
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About Zap
Zap is a global software company that creates solutions to help businesses improve organizational performance. Zap's software unites data from many systems to present the big picture for understanding and enhancing an organization's performance. Zap offers complete, affordable solutions that are easy to use, scalable, and run on the Microsoft® platform. Zap is a Microsoft Gold Certified Partner and was awarded the ISV/Software Solutions Innovation Partner of the Year by Microsoft in 2009. To learn more, go to www.zaptechnology.com
About KFC and Pizza Hut
KFC is the leading chicken restaurant chain in the Singapore Quick Service Restaurant (QSR) industry. Pizza Hut is Singapore's leading Casual Dining Restaurant chain, offering a wide array of pizza, pasta and other quality foods. Both brands have offered Singapore-wide delivery services since 1989. To learn more, go to http://www.kfc.com.sg/ or http://www.pizzahut.com.sg/