Quotes from Zap customers
Companies and governments around the world use Zap. Our customers range from small and medium sized businesses, through to government departments with thousands of users, and giant multi-national corporations using Zap across countries and continents.
Zap has experience across a diverse range of industries, including manufacturing, distribution, retail, fast moving consumer goods, government, financial services, transportation, utilities, hospitality and healthcare.
Here is what some of them have to say about Zap:
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“We wanted to take our transactional (NAV and CRM) data and present it in a way that could tell a powerful story. If data is presented properly, it can greatly enhance decision-making. We chose Business Analytics because the solutions are based on Microsoft technology which integrates well with our architecture. Also the ability to deploy quickly and build data warehouses easily despite our heavy customizations was attractive. Ultimately we needed a solution that was agile and easy to use.”
Catherine Goh
IT Director
National Kidney Foundation
CRM & NAV customer |
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“Crest Electronics went live with its implementation of Microsoft Dynamics AX in March 2008. In order to gain better insight from the ERP data, it chose to implement Zap’s Business Analytics solution. Crest is now able at a touch of a button to produce accurate sales performance reports that analyze our business by channel, customer, and product category down to the gross profit level. We’ve gained insight into the performance of our major retail customers down to store level enabling us to identify targets for improved distribution. As a distributer we live and die by our margins; at any time during the day we can see our margin performance by customer and product category. This is the beginning of a journey to deliver better quality and more accurate reporting to all parts of the business.”
Matt Birtwistle
Chief Financial Officer
Crest Electronics
AX customer |
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“We were looking for a solution that could be implemented quickly to improve the time consuming aspects of reporting and analysis. We saw what Zap’s Business Analytics product could do, and it ticked all the boxes. End-of-month reporting would typically be a 3-5 day process, but with Zap, we can now complete the same reporting in a single day. Business Analytics is a fantastic finger-on-the-pulse solution that has enabled us to increase the accuracy and speed of reporting.”
Jamie Taylor
Chief Financial Officer
Q Video Systems
NAV customer |
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“We had been using static forecasting reports and reporting in the same way from the same perspective for a long time. But with Business Analytics, I immediately came across problems that I didn’t know existed. A single report in Business Analytics exposed holes in the way I had been analyzing sales, in particular that some longer term forecasts were inflated by redundant data. The return from this discovery justified the entire investment in the Zap solution, as I now have an accurate picture about the state of the business and can set strategy accordingly. I also discovered issues with our CRM data quality that meant that we needed to embark on a data cleansing exercise.”
Erya Houn Houng
Group President and CEO
First Cambodia
CRM customer |
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